SENAITE Care
Proactive monitoring, maintenance, and support for your SENAITE LIMS installation.
Professional SENAITE LIMS Support
SENAITE LIMS is the backbone of your laboratory operations. Downtime, data corruption, or missed updates cost time and trust.
SENAITE Care provides continuous automated monitoring of your installation, regular scheduled maintenance, and defined response times when issues arise. We detect problems before they affect your work.
Available as three service tiers, each with a clear scope of deliverables. No hidden costs, no ambiguous hour pools.
Service Plans
| Essential | Professional | Enterprise | |
|---|---|---|---|
| Price | |||
| Monthly | EUR 300 | EUR 600 | EUR 1,200 |
| Monitoring | |||
| Automated 24/7 health checks | ✓ | ✓ | ✓ |
| Instance availability | ✓ | ✓ | ✓ |
| Database & disk monitoring | ✓ | ✓ | ✓ |
| ConflictError detection | ✓ | ✓ | ✓ |
| Zabbix alert integration | ✓ | ✓ | ✓ |
| Customer status dashboard | ✓ | ✓ | |
| Weekly health reports | ✓ | ||
| Maintenance | |||
| ZODB pack & consistency check | Quarterly | Monthly | Monthly |
| Log review & cleanup | Quarterly | Monthly | Monthly |
| OS security updates | Quarterly | Monthly | Monthly |
| Proactive database repair | ✓ | ||
| Software Updates | |||
| Planned releases per year | — | 2 | 4 |
| Included rollout hours | — | 16 | 32 |
| Support | |||
| Email support | ✓ | ✓ | ✓ |
| Phone support | ✓ | ||
| Response time | 2 days | 1 day | 4 hours |
| Bug fix response | — | 12 hours | 8 hours |
| Dedicated contact | ✓ | ||
| Additional | |||
| Annual architecture review | ✓ | ||
| Capacity planning | ✓ | ||
All times refer to working hours, Mon–Fri 09:00–17:00 CET/CEST. Software development hours are not included in any plan.
Add-on: Managed Hosting
No server infrastructure? We host your SENAITE LIMS on dedicated hardware in Germany and take care of everything.
+150 EUR / month — combinable with any plan.
- Dedicated server at Hetzner (data center in Germany)
- Debian GNU/Linux maintenance and security updates
- Firewall and SSH hardening
- Daily offsite backup to a separate RAID-1 server at our premises
- 30 daily, 12 monthly, 2 yearly backup snapshots
- Monthly restore verification
- Recovery time target: 4 working hours
- All data exclusively in Germany
| Plan + Hosting | Monthly | Annual |
|---|---|---|
| Essential + Hosting | EUR 450 | EUR 5,400 |
| Professional + Hosting | EUR 750 | EUR 9,000 |
| Enterprise + Hosting | EUR 1,350 | EUR 16,200 |
How SENAITE Care Compares
Proprietary LIMS vendors charge per user, per month, plus five-figure implementation fees. With SENAITE Care, you get an open-source LIMS with professional support at a fraction of the cost — and you keep full control of your data.
| Proprietary SaaS LIMS (typical, 25 users) | SENAITE Care Professional + Managed Hosting | |
|---|---|---|
| Monthly cost | EUR 2,500 – 3,000 | EUR 750 |
| Annual cost | EUR 30,000 – 36,000 | EUR 9,000 |
| Implementation | EUR 24,000 – 60,000 | Already running |
| Per-user fee | EUR 80 – 100 / user | None |
| Data control | Vendor’s cloud | Your dedicated server |
| Source code | Proprietary, closed | Open source, full access |
| Vendor lock-in | High | None |
Powered by HealthWatch
Every SENAITE Care plan includes HealthWatch, our purpose-built monitoring service for SENAITE LIMS. HealthWatch runs directly on your server and continuously monitors:
- Database consistency — ZODB integrity scans, ConflictError detection, truncated object detection
- Instance health — response times, availability checks every 5 minutes
- Storage — disk space, database size, growth trends
- Scheduled tasks — database pack, backups, cron job execution
Alerts are forwarded to our central Zabbix monitoring system for evaluation and response. Professional and Enterprise customers receive a web-based dashboard showing real-time system status.
Read our case study: Why Your SENAITE LIMS Needs Proactive Monitoring — a real-world example of how proactive SENAITE LIMS support prevents silent database failures.
