The managed service
SENAITE Care
Proactive monitoring, scheduled maintenance, and defined response times for your SENAITE LIMS — from the team that wrote the code.
SENAITE is the backbone of your laboratory. Downtime, a silent ZODB ConflictError, or a missed security update costs time and trust.
SENAITE Care runs continuous health checks on your installation, performs scheduled maintenance on a clear calendar, and gives you a defined response time when something needs human attention. Three tiers, fixed scope, no ambiguous hour pools.
02 / Plans
Three tiers, one clear scope
- 24/7 automated health checks
- Instance, database & disk monitoring
- ConflictError detection
- Zabbix alert integration
- Quarterly ZODB pack, log review, OS updates
- Email support, 2-day response
- Everything in Essential
- Monthly health report as PDF
- Monthly ZODB pack, log review, OS updates
- Custom add-on kept compatible across SENAITE releases
- 2 planned releases per year, 16 rollout hours
- 1-day response, 12-hour bug-fix response
- Everything in Professional
- Weekly health reports
- Proactive database repair
- 4 planned releases per year, 32 rollout hours
- Phone support, 4-hour response, dedicated contact
- Annual architecture review & capacity planning
Working hours Mon–Fri 09:00–17:00 CET/CEST. Software development hours are not included in any plan. Releases or add-on work beyond the included rollout hours are billed by effort.
No server infrastructure? We host your SENAITE LIMS at Hetzner in Germany, on hardware fit for regulated lab data. Two options, combinable with any plan, quoted on request.
- ECC memory. Detects and corrects memory errors and protects your database from silent data corruption. The standard for regulated lab data.
- NVMe SSD in RAID 1. Fast, mirrored storage, protected against drive failure.
- Germany. Hetzner data center, all data exclusively in Germany.
- OS & security. Debian GNU/Linux maintenance, security updates, firewall and SSH hardening.
- Backups. Daily offsite backup to a separate RAID-1 server at our premises. 30 daily, 12 monthly, 2 yearly snapshots.
- Verified. Monthly restore verification, 4 working-hour recovery time target.
- Resource-limited, isolated instance on a shared server
- For light, standard installations
- ECC, NVMe RAID 1, backups as above
- Dedicated machine, sized for your workload
- No shared resources, performance headroom
- For high load, large worksheets, data sovereignty
Hosting is quoted per installation, based on data volume, instance count, and the recovery targets you need. Tell us about your setup and you get a fixed monthly price.
Every SENAITE Care plan includes HealthWatch, our monitoring service written specifically for SENAITE. It runs on your server and continuously watches:
- Database consistency. ZODB integrity scans, ConflictError detection, truncated-object detection.
- Instance health. Response times, availability checks every 5 minutes.
- Storage. Disk space, database size, growth trends.
- Hardware. ECC memory errors (EDAC), detected and reported before they corrupt data.
- Scheduled tasks. Database pack, backups, cron-job execution.
Alerts forward to our central Zabbix instance for triage and response. Professional and Enterprise customers receive a monthly health report as PDF and an on-request status snapshot; critical events are delivered by email as they happen.
Case study: Why your SENAITE LIMS needs proactive monitoring — a real example of how the service caught a silent database failure before it reached the lab.
Proprietary LIMS vendors charge per user, per month, plus five-figure implementation fees. SENAITE Care delivers professional support on an open-source LIMS at a fraction of the cost — and you keep your data.
| Proprietary SaaS LIMS 25 users, typical | SENAITE Care Professional hosting quoted separately | |
|---|---|---|
| Monthly cost | EUR 2,500 – 3,000 | EUR 600 |
| Annual cost | EUR 30,000 – 36,000 | EUR 7,200 |
| Implementation | EUR 24,000 – 60,000 | Already running |
| Per-user fee | EUR 80 – 100 / user | None |
| Data control | Vendor's cloud | Your own server |
| Source code | Proprietary, closed | Open source, full access |
| Vendor lock-in | High | None |
Related
Around the platform
Pick a plan, or ask for a proposal
Tell us about your SENAITE installation — size of the instance, where it runs today, and which tier looks closest to what you need. We will reply with a detailed proposal.